DesaraeV

Wednesday, February 24, 2016

Workiva Discussion

Workiva Discussion

I’ve added the details of this document to BlackBoard so that we can continue the discussion and collaborate as a class if anyone is interested.

Questions for discussion

These are my questions from the Week 4 Google Docs, in case they are not included in class maybe we can discuss them here?
  • How big is your UX/UI team?
  • Who do you consider your stakeholders and what kind of evaluation/testing do you do to ensure ongoing feedback?
  • Is the iteractive container (computer buttons that expand) part of an open source frame work- is that polymer (https://www.workiva.com/content/wdesk-platform-b)?
  • What considerations have your team made for 508 compliance and Accessibility testing? (not including performance, I did see it's SSAE 16 Type II compliant and looked at a couple of the case studies - https://www.workiva.com/customers/case-studies)

Reviewing Workiva's Website

    • I noticed that their primary site is missing key components of accessibility compliance and web standards. I scheduled a demo, but doubt I will be able to do it before Friday's class. This may or may not reflect on the Workiva product line, but would be a consideration for me as a corporate client.
    • The site is responsive
    • The site is written on HTML5
    • Uses http://ogp.me/ Open Graph Protocol
    • I'm curious why they choose to use IE=Edge
    • The site appears to use a framework
    • They use Google Analytics on their main site, I wonder what kind of analytics they use for their products and how they integrate results.
    • Built on Drupal
    • Google Tag Manager Integration
    • Using Clicktale

Other Topics for Discussion

Since we are on the topic of empathy in relation to UX, I found this article the other day  (Seung Chan Lim, 2014). It's a well written piece that starts off with a story that leads into scientific research and evaluation of empathy.

References


Sunday, February 21, 2016

Do you have any experience trying the same methods? If yes, describe a situation when you used a similar method and what were the results/outcome?

Do you have any experience trying the same methods? If yes, describe a situation when you used a similar method and what were the results/outcome?


Yes, I have experience using many of the methods mentioned in the week 3 presentation. In my work, I’m often required to create pattern libraries, flows, defensible criteria, and have many stakeholders to answer to. While I may use some of the methods differently from the presenters, I think they have a great start to integrating UX into ISU’s IT department.

Saturday, February 20, 2016

What factors researchers must consider when planning a UX study?

What factors researchers must consider when planning a UX study?


When researchers are planning a UX study they must consider factors like budget, stakeholders, design/development/project management methodology, the timeline, stakeholder feedback, business need, business requirements, user needs, user feedback, availability of users for testing, legislation, restrictions, organizational policies, team members, training skill sets, existing knowledge base (analytics, past studies, known standards, an existing site), and criteria.

Friday, February 19, 2016

FEDEX Customer Compliant

Dear Fedex,

I went into a Fedex office this afternoon to make a shipment and prepay for a return envelope. I was told it would cost $8 to ship the envelope one way, but HAD to create an account if I wanted to prepay for it to be returned to me.

So I setup an account. After the account was setup the cost to ship the envelope was $18 and to return it to me was going to be $22-32. I chose to just ship the envelope without paying to have it returned and almost left to go to the post office or UPS instead. This process is illogical. I signed up, for convenience, which *should* make me want to use your service more often. I get, that over time the idea is that eventually I am suppose to save money. However, you should realize that you immediately just lost business from me.

I opted not to purchase that one envelope and nearly left altogether. Then, I asked if - in the future - I showed up to ship a package if someone would be asked to show their ID before using me account. The customer service representative reassured me, that NO ID would be needed. I was not assured. So I asked if he could add a note to my account to make an ID be checked, he said he could not and no password was needed. WHAT?! How is this a useful service?

So I asked if he could just CANCEL the account, he said no but it's okay because when my card expires the account would no longer work. WELL GREAT you just added a card I got this week. It's good for YEARS from now. I'm writing this message, not to file a complaint against the branch but to corporate.

Your processes are corrupt and you need to hire a user experience professional to professionally evaluate this workflow. How did anyone think this was a good idea or a good way to attract customers?

I eagerly await your response to determine if I should just take my business elsewhere permanently.

-- Confused and unsatisfied customer

How UX can be measured/evaluated?

How UX can be measured/evaluated?


There are many ways the UX can be measured and evaluated. The presenters only mentioned a few tools and did not dive too deeply into their actual implementation, outside of the presented case studies. A few tools shown where card sorting, interviews, surveys, and analytics. The implementation of these tools is the key missing component of this presentation.